Complaints

We always aim to give you the best service possible, but we understand that sometimes issues come up and you may have a complaint.

View Complaints Process

Financial Hardship

We are committed to supporting customers facing financial hardship. Our Financial Hardship Policy can help you access support and services.

Financial Hardship Page

Domestic and Family Violence

We are committed to providing confidential and respectful assistance to you if you are experiencing or have experienced family violence.

View more information

Accessibility

Voice Relay

Dial 1300 555 727
Ask the relay officer to call GARD Insurance on (02) 8014 5838

Detailed Instructions

Teletypewriter (TTY) (Speak and Read)

Dial 133 677
Ask the relay officer to call GARD Insurance on (02) 8014 5838

Detailed Instructions

Teletypewriter (TTY) (Type and Read)

Type 133 677
Ask the relay officer to call GARD Insurance on (02) 8014 5838

Detailed Instructions

NRS app

The NRS app allows you to make NRS Chat, NRS Captions, Voice Relay and Video Relay calls. You can download the app from Google Play or the App Store.

Detailed Instructions

If English is Not your First Language

GARD Insurance use the Translating and Interpreting Service (TIS National).
If you need an interpreter to support you on the call, let us know when you contact us, and we will arrange a qualified interpreter to assist free of charge.