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If you’re in danger, please call the police on 000.
GARD Insurance family Violence policy
We recognise that some of our customers may be affected by family violence.
We are committed to providing confidential and respectful assistance to you if you are experiencing or have experienced family violence.
Our priority is to ensure all customers are provided with safe, flexible support in a confidential, respectful manner.
Our Support
At GARD, your safety is paramount and if you are impacted by family violence, we encourage you to talk about the situation and we commit to supporting you in any way we can.
- We promote awareness of family violence within our business
- Our staff and partners have training and processes to deal with affected customers. and
- Minimise the number of times a customer affected by family violence needs to disclose information about their circumstances.
Claims, collection and financial hardship
Where we identify or you inform us that you are affected by family violence and make an insurance claim, we will handle the claim with sensitivity, flexibility, and care.
Access to Financial Hardship help will be arranged as necessary, and
If required, we will ensure collection arrangements are handled sensitively.
Other information
If you’re in danger, please call the police on 000.
If you or someone you know is experiencing family violence, there are free services you can access.
1800 RESPECT on 1800 737 732
Legal Aid in each state / territory for legal advice.
For a full copy of our Domestic and Family Violence policy please click here.
(Warning: downloads a PDF document to your computer)